Duane Jackson talks incorporating the patient and family perspective into improving health care quality
In Episode 7 of Qualitycast North, Dr. Shyr Chui interviews Duane Jackson. Duane is a member of the Fireweed clan of the Gitanmaax people of Old Hazelton. He has lived most of his life in Prince Rupert, on the Northwest coast of BC. Duane has been a patient advocate with the Patient Voices Network for over seven years. His work with the network has included engagement in cultural safety and humility, work with at-risk youth, and involvement in positive patient partnership.
In this episode, Duane describes his advocacy work, the importance of collaboration, and his ability to bring people together. Duane shares how embracing humility is the key to engaging in positive change. His vision for quality care is a system that is culturally safe for everyone (on both sides of the gurney), where anyone can walk through the door knowing they will find safety. His goal is an environment free of risk, compromise, and vulnerability.
Duane provides advice for both health care providers and patients who are interested in incorporating patients’ lived experience into health care improvement. Duane reminds us that the door is open, we just have to find the courage to step through.
To listen to this episode, visit the Qualitycast North webpage.
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