In celebration of International Volunteer Day on December 5, we’re highlighting the inspiring journey of Aarya, who became the first volunteer with Food Services at University Hospital of Northern British Columbia (UHNBC), joining a brand-new program and helping build it from scratch.
UHNBC has an app called CBORD, which allows patients to order their meals for the next day. However, not everyone feels comfortable with new technology and that’s where Aarya and other volunteers can lend a hand.
Right away, he felt a connection to the patients. “The satisfaction you get!” he says. “The patients are always happy I’m there and they’re so nice. I’m only spending a few minutes to help them order, but they’re grateful to have a nice meal selected for the next day and we have good conversations.”
Aarya was so dedicated to the program that it wasn’t long before staff asked if he would help train other new volunteers. In August, he began teaching others how to interact with patients and do the role well.
Aarya also volunteers at the UHNBC Information Desk, helping people find their way in the hospital. “I love guiding people and problem solving,” he says. “I’ve had a few cases where families were in a real hurry to find their loved one and I was able to help. They’re so grateful, and on their way out, they often stop to thank me. I can see on their faces how much it meant to them.”
Hospital staff agree that UHNBC volunteers are making a difference for people in the hospital. “I truly believe having volunteers at the info desk on the main entrance has not only brought comfort to our patients but also played a crucial role in maintaining a safe and secure environment,” says Palvinder Bindra, Protection Services Coordinator. “The public and patients are extremely comfortable seeking help because they feel a connection to volunteers.”
As a future doctor, Aarya is grateful to see health care on the ground. “I’m getting a lot of experience and seeing how the hospital works – that will really help me in becoming a doctor,” he says. “I can also see what to improve in myself. You can always learn to be better, and volunteering is that perfect opportunity.”
Thank you to Aarya and our other dedicated volunteers for their commitment and invaluable contributions to our communities!
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